PackLox Terms of Service

Last updated: 2026-10-25

Operator: HR Tech Consulting Pty Ltd trading as PackLox (“PackLox”, “we”, “us”, or “our”), Australia. Contact: admin@packlox.com

PLEASE READ THESE TERMS CAREFULLY. THEY LIMIT OUR LIABILITY AND DESCRIBE YOUR RESPONSIBILITIES. BY DOWNLOADING, ACCESSING, OR USING PACKLOX, YOU AGREE TO THESE TERMS. IF YOU DO NOT AGREE, DO NOT USE THE APP.

1. The service

PackLox is a consumer software application that helps you scan, identify, organise, and estimate values for collectibles. It is a collection tracking and reference tool — not a marketplace, escrow, broker, insurer, grader, or financial adviser.

Features may include portfolio storage on your device and in the cloud, catalog search, market price estimates, AI-assisted photo identification, alerts, and related tools. An account is required to use the App.

We may change, suspend, or discontinue any feature at any time. We do not guarantee that any particular feature will remain available.

If you downloaded the App from the Apple App Store, Apple’s Licensed Application End User License Agreement also applies to the extent required by Apple. Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you. Apple is not responsible for the App or its content, for maintenance or support, or for addressing claims relating to the App (including product liability, legal/regulatory failure, or intellectual property infringement claims), except as required by applicable law. Your purchase and payment terms with Apple are between you and Apple.

2. Eligibility and account

You must be at least 13 years old to create a PackLox account and must be able to form a binding contract where you live. By creating an account you represent and warrant that you meet this age requirement.

If you create an account, you must provide accurate information, keep credentials confidential, and are responsible for activity under your account. Notify us promptly of unauthorised use at admin@packlox.com.

You must create and maintain a signed-in account to use PackLox. Guest / anonymous cloud sessions are not offered for App access.

3. Licence to use PackLox

Subject to these Terms, we grant you a personal, limited, non-exclusive, non-transferable, revocable licence to install and use the App on devices you own or control for your own collecting purposes.

You must not:

• reverse engineer, scrape, or bulk-harvest the App or our APIs except as allowed by mandatory law;
• misuse the service, attempt unauthorised access, or disrupt infrastructure;
• use PackLox to infringe others’ rights, commit fraud, or facilitate dealing in counterfeit goods;
• upload unlawful, infringing, or harmful content;
• remove legal notices or trademarks from the App.

We (and our licensors) retain all rights in the App, brand, and software.

4. Your content

You retain ownership of content you submit (photos, notes, portfolio entries) (“Your Content”).

You grant PackLox a worldwide, royalty-free licence to host, store, process, transmit, and display Your Content only as needed to provide the features you use (for example local display, optional cloud sync, thumbnails, and AI analysis you request) and as described in section 4.1. This licence is not a right for PackLox to sell your photos or use them to train PackLox’s own models. AI provider processing is described in the Privacy Policy.

You represent that you have the rights needed to submit Your Content and that it does not violate law or third-party rights.

We are not obligated to store Your Content forever. You should keep your own copies.

4.1 Collector photos in Discover

When a catalog product has no official image, and you have accepted these Terms, PackLox staff may choose one photo you uploaded for an item linked to that product and show it in Discover and on that product. It is labeled as a collector photo. Your other photos, notes, and purchase details stay on your item and are not shown there.

Deleting that photo, deleting the item, or deleting your account removes the collector photo for everyone. If the product later has an official image, Discover shows the official image instead.

5. Images are for representation only

All catalog images, cover art, product thumbnails, reference photos, and similar media in PackLox are provided for representation and reference only.

They may not match your physical item’s condition, variant, authenticity, grade, completeness, printing, packaging, or other attributes. An image shown next to a search result, scan match, or portfolio entry does not certify that your item is genuine or identical to the reference.

AI suggestions and catalog matches are assistive tools only. You must verify the item yourself before buying, selling, trading, grading, or insuring.

6. Valuations and market data are estimates only

Prices, comps, history charts, and “estimated value” figures are informational estimates from third-party sources and our systems. They are:

• not formal appraisals;
• not offers to purchase or sell;
• not financial product advice, investment advice, tax advice, or insurance advice under Australian law or otherwise;
• not guarantees of what you will receive if you sell.

Markets move; feeds can be wrong, delayed, or incomplete. You rely on values at your own risk.

7. Third-party services, attribution, and unofficial status

PackLox may use third-party providers (auth/storage, hosting, AI, pricing feeds, app stores, image/metadata sources). Their terms and privacy policies also apply to their processing.

PackLox is an independent, unofficial product and is not affiliated with, endorsed by, or sponsored by publishers, mints, manufacturers, grading companies, or marketplaces unless we expressly say so. Trademarks and product imagery belong to their owners.

Where required by a data provider, PackLox displays in-product attribution (for example PriceCharting citation with a link, RAWG, Rebrickable, Scryfall, and Wizards of the Coast fan-content notices). Those notices form part of these disclosures.

You are solely responsible for how you use catalog matches and values (including any buy/sell decisions). PackLox does not authenticate items for you.

We are not responsible for third-party websites, APIs, outages, or content.

8. Subscriptions and purchases

Paid features may be offered through the Apple App Store or Google Play.

• Payment is charged to your Apple ID or Google account.
• Subscriptions may auto-renew unless you cancel at least 24 hours before the end of the current period in your store account settings.
• Free trials (if offered) convert to a paid subscription unless cancelled in time under the store’s rules.
• Prices may change; store rules govern how price changes apply to renewals.
• Refunds are handled primarily by Apple or Google under their policies. Nothing in these Terms limits non-excludable remedies under the Australian Consumer Law.
• We do not store your full card number.

Plan limits (for example free-tier item caps) may change with notice in the App.

9. No guaranteed backup — data loss disclaimer

YOU ARE SOLELY RESPONSIBLE FOR MAINTAINING BACKUPS OF YOUR CONTENT AND DEVICE DATA.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PACKLOX IS NOT RESPONSIBLE OR LIABLE FOR ANY LOSS, CORRUPTION, DELETION, DISCLOSURE, OR UNAVAILABILITY OF DATA, INCLUDING PHOTOS, PORTFOLIO RECORDS, NOTES, VALUATIONS, SYNC STATE, SETTINGS, OR ACCOUNT INFORMATION, WHETHER ARISING FROM:

• device failure, theft, or uninstall;
• bugs, crashes, or failed updates;
• user error (including accidental delete or overwrite);
• cloud provider outage or error;
• account suspension, termination, or deletion requests;
• network issues; or
• events beyond our reasonable control.

Optional cloud sync is a convenience feature and is not a guaranteed backup, archive, or disaster-recovery service.

10. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PACKLOX AND RELATED SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE”, WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT THE APP WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, OR THAT RESULTS (INCLUDING AI MATCHES OR PRICES) WILL BE ACCURATE OR COMPLETE.

If the App is still labelled beta, preview, or SIT, you acknowledge it may contain defects and that you use it at your own risk.

11. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PACKLOX AND ITS DIRECTORS, OFFICERS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, GOODWILL, OR DATA, EVEN IF ADVISED OF THE POSSIBILITY.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE APP OR THESE TERMS IS LIMITED TO THE GREATER OF (A) THE AMOUNTS YOU PAID US FOR PACKLOX SUBSCRIPTIONS IN THE 12 MONTHS BEFORE THE CLAIM OR (B) AUD 100.

Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy under the Australian Consumer Law (or other mandatory law) that cannot be excluded. Where liability for failure to comply with a consumer guarantee can be limited, our liability is limited to re-supply of the services or payment of the cost of re-supply, at our option, to the extent that limitation is permitted for services of this kind.

12. Acceptable use and IP complaints

You agree not to use PackLox to upload or distribute content that is illegal, infringing, defamatory, or that promotes counterfeit goods.

If you believe content in PackLox infringes your intellectual property, email admin@packlox.com with subject “IP Complaint”, including your contact details, the work claimed, where it appears in the App, and a good-faith statement that use is not authorised. We may remove or disable content and, in appropriate cases, suspend accounts.

13. Indemnity

To the maximum extent permitted by law, you agree to indemnify and hold harmless PackLox and its personnel from claims, damages, losses, and expenses (including reasonable legal fees) arising out of Your Content, your misuse of the App, your breach of these Terms, or your violation of any law or third-party right — except to the extent caused by our wilful misconduct.

14. Suspension and termination

We may suspend or terminate access if you breach these Terms, create risk or legal exposure for us, or for operational reasons. You may stop using the App at any time. You may schedule account deletion in the App (30-day grace period) as described in the Privacy Policy. Provisions that by nature should survive (including §§5–13 and 15–21) survive termination.

15. Changes

We may update these Terms by posting a new version and updating “Last updated”. For material changes we will provide in-App notice where practical. If you do not agree to the updated Terms, stop using the App and delete your account. To the extent permitted by law, continued use after the effective date means you accept the updated Terms.

16. Force majeure

We are not liable for delay or failure caused by events beyond our reasonable control, including outages of cloud providers, AI providers, app stores, networks, power, labour disputes, or government action.

17. Notices

We may notify you through the App, by email to your account email, or by posting on packlox.com. You may contact us at admin@packlox.com.

18. Assignment

You may not assign these Terms without our consent. We may assign them in connection with a merger, acquisition, or sale of assets.

19. Entire agreement; severability

These Terms and the Privacy Policy are the entire agreement between you and PackLox about the App and replace prior agreements on the same subject. If any provision is held unenforceable, the rest remain in effect.

20. Governing law

These Terms are governed by the laws of Victoria, Australia, without regard to conflict-of-law rules. Courts in Victoria have non-exclusive jurisdiction, subject to any mandatory rights you have in your place of residence.

21. Contact

Email: admin@packlox.com Operator: HR Tech Consulting Pty Ltd (PackLox), Australia